Journal of Management, Economic, and Financial

The Influence of Love of Money, Machiavellianism, and Idealism on the Ethical Perception of Accounting Students with Religiosity as a Moderating Variable

Rizkiza Aurin, Afrizal Afrizal, Yuliusman Yuliusman — Thu, 13 Mar 2025 00:00:00 +0000

An accounting student's ethical outlook is crucial for future professional integrity. This study aims to analyze how the love of money, Machiavellianism, and idealism influence the ethical views of accounting students, with religiosity as the moderating variable. The research method used is quantitative, with a survey conducted among accounting students at the University of Jambi, class of 2021 and 2022. A sample of 224 students was selected using the Slovin formula. Hypothesis testing was performed using multiple linear regression and moderated regression analysis (MRA). The results of the study show that the ethical views of accounting students are negatively influenced by the love of money and Machiavellianism, which tend to undermine student ethics. In contrast, idealism significantly enhances the ethical views of accounting students. However, religiosity does not have a significant effect on the relationship between the love of money, Machiavellianism, and idealism with the ethical views of accounting students. These findings suggest that schools need to improve the teaching of ethics in accounting education to produce honest professionals.

Bridging Education and Industry Gaps through IQF-Based Finansial Management Occupation Mapping

Surono, Bonifasius Nainggolan — Mon, 24 Mar 2025 00:00:00 +0000

This study aims to bridge the gap between education and industry in financial management by developing a comprehensive occupational map within the Indonesian Qualification Framework (IQF). Employing the methodologies of the Mapping Study (Petersen et al., 2008) and Rapid Assessment Process (RAP) (Beebe, 2005), the research identifies and categorizes essential competencies required for various financial management roles across different qualification levels. The study ensures the validity and traceability of standards by adhering to the principles of the Regional Model Competency Standards (RMCS). Key findings include the identification of critical competencies for each IQF level, which inform curriculum development and support policy-making to align vocational education with industry needs. The results highlight the importance of developing tailored educational programs to enhance employability and career prospects for graduates, contributing to a competitive workforce in Indonesia. This research provides insights and recommendations for future studies, curriculum development, and policy-making in vocational education and training.

Investigating The Role of Quality Dimensions in Enhancing Customer Satisfaction Across Industries

Surono Surono, Soerjanto Soerjanto — Fri, 06 Jun 2025 00:00:00 +0000

This study examines the impact of quality dimensions on customer satisfaction across various industries. Using a mixed-method approach, the research identifies Service Quality and Process Quality as the most significant factors influencing customer satisfaction. Service Quality positively impacts customer experience, while Process Quality negatively affects satisfaction due to inconsistencies in operations. The influence of quality dimensions varies by industry: service industries prioritize service quality, manufacturing emphasizes product and process quality, and digital industries focus on innovation and usability. The findings support a holistic evaluation model for quality, integrating key quality dimensions tailored to industry needs. Strategic recommendations include enhancing service quality, optimizing processes, leveraging data-driven feedback, and aligning quality strategies with industry characteristics. This research provides actionable insights for businesses to improve customer satisfaction, foster loyalty, and maintain a competitive advantage.

Operational Planning of 'Remedies' Postpartum Care Center: Ensuring of Service Providing to Consumers

Wed, 26 Mar 2025 00:00:00 +0000

Remedies Postpartum Care Center aims to provide holistic healthcare services for postpartum mothers, especially during the critical period of 0-14 days after delivery. During this period, mothers usually experience various physical, mental, and emotional challenges that require special attention. Remedies offers comprehensive services, including psychological consultation, nutritional care, lactation support, and recovery facilities with modern technology. With a structured operational planning strategy, Remedies strives to be a high-quality postpartum healthcare provider and provide a memorable experience for consumers when receiving services at Remedies. To ensure the effectiveness of care, the operational planning implemented includes human resource management, facility optimization, and the use of digital-based technology to improve service quality. In terms of marketing, Remedies utilizes digital strategies to raise public awareness of the importance of postpartum care, while expanding the reach of services to more mothers who need intensive support. Research on the effectiveness of postpartum care shows that holistic services such as those offered by Remedies can significantly improve the physical and mental recovery of mothers. With a data-driven approach and digital marketing strategy, Remedies plans to increase market share and become a leader in the industry. Thus, mature operational planning will contribute to creating more optimal and sustainable health services for postpartum mothers.

The Role of Motivational Strategy and Leadership in Improving Service Quality in Hospitals

Hariyadi, Bahtiar Usman, Sarfilianty Anggiani — Thu, 27 Mar 2025 00:00:00 +0000

This study aims to analyze the effect of Motivation Strategy and Leadership on Service Quality in hospitals, with Job Satisfaction as a mediating variable in the influence between Motivation Strategy, Transformational Leadership, and Transactional Leadership on Service Quality of medical personnel. This study uses a quantitative approach with non-probability sampling method and purposive sampling technique. The unit of analysis is medical personnel at military Hospital, with a sample size of 200 respondents. Data collection was done through questionnaires, and data analysis using Structural Equation Modeling (SEM) method with SMART PLS version 3.0. The results showed that of the 7 direct influence hypotheses, 4 hypotheses were supported, and 3 hypotheses were not supported. Meanwhile, of the 3 indirect effect hypotheses, 2 hypotheses are supported, and 1 hypothesis is not supported. Job Satisfaction is proven to be a mediating variable that strengthens the influence between Motivation Strategy, Leadership (Transformational and Transactional), and Service Quality. This study provides theoretical contributions in the field of strategic health management, as well as practical implications, such as the importance of leadership training, development of individual-based motivation strategies, and improving work environment support for medical personnel. The limitation of the study lies in the cross-sectional approach, which does not allow analysis of long-term changes. The originality of this study lies in the integration of Leadership (Transformational and Transactional) and Motivation Strategy variables in the context of a military hospital, by highlighting Job Satisfaction as a mediating variable. This study fills the gap of previous research by analyzing more deeply the influence between Leadership, Motivation, and Service Quality in the military hospital environment.

The Influence of E-Servqual and Brand Image on Loyalty Mediated by BPJS Customer Trust in Malang Raya

Ngesti Wahyuningtyas Utami, Widji Astuti, Bambang Supriadi — Fri, 06 Jun 2025 00:00:00 +0000

The existence of BPJS makes healthcare services affordable for the community in Indonesia. Nationally, more than 95% of BPJS participants indicate that the public has confidence in BPJS, which supports the formation of loyalty. JKN participants in Malang Raya reach > 90% of the total population, but there are still inactive independent participants >20%. This situation demands that BPJS be able to maintain the sustainability of the JKN program, which can ensure the continuity of health financing. As an appropriate effort, it is to increase the loyalty of independent participants. The type of this research is Explanatory Research that analyzes the influence of E-Servqual and brand image on loyalty mediated by trust in Malang Raya. The population in this study consists of 618,893 JKN PBPU participants in the Malang Raya area, with a sample size of 200 participants. Data were obtained using a questionnaire and the Google Form application. The descriptive research results show that 100% of respondents agree that E-Servqual, brand image, and trust contribute to loyalty. The hypothesis test of the direct influence of E-Servqual on loyalty proved to be insignificant, but brand image has a significantly positive effect on loyalty. In the indirect influence of E-Servqual on loyalty, mediated by trust, it was proven to be significantly positive, whereas the indirect influence of brand image on loyalty, mediated by trust, was not significant. The results indicate that JKN participants have received services as expected through electronic services (E-Servqual), the image of the BPJS organization is perceived as good and of high quality, thus respondents trust and remain active BPJS participants. Based on the discussion, it is recommended that BPJS increase attention to the issues experienced by JKN participants through the website, as well as respond to participant complaints and periodically evaluate the website.

The Effect of Social Media Marketing on Brand Awareness to Purchase Intention on Apartment Products

Elza Syafitri, Moh. Choiru Syahil, Rudi Wahyu Pancoro W., Tara Farina Srihadi — Mon, 24 Mar 2025 00:00:00 +0000

This study examines the influence of social media marketing on brand awareness and purchase intention for apartment products. In the digital marketing era, platforms such as Facebook, Instagram, and Twitter are key in reaching and interacting with target audiences. This study aims to identify and determine how the influence of content creation involvement and attributes of social media marketing (SMM) activities in order to influence brand awareness and subsequently increase purchase intention in purchasing apartment products, Corporate Credibility and Brand Self Congruity variables are also added in order to identify the influence on purchase intention. The research method used is using the PLS-SEM calculation method. The research findings show that social media marketing activities, especially the factors of Interaction, Entertainment, Customization, Trendiness and Electronic Word-of-Mouth have a significant effect on brand awareness, among these factors the most influential on Brand Awareness is Electronic Word-of-Mouth. In addition, Brand Awareness, Corporate Credibility and Brand Self-Congruity are proven to have a significant positive relationship with Purchase Intention, but among these variables that have a significant influence is Brand Self-Congruity. This research was conducted in urban areas in Jakarta, Bogor, Depok, Tangerang and Bekasi, which requires further research to cover other major cities in Indonesia and consider additional variables that influence the overall purchasing decision process specifically for Apartment products. Insights from this research are useful for marketers or developers or entrepreneurs interested in the property sector, especially in formulating digital marketing strategies and the use of social media marketing to increase brand visibility and purchase motivation.

The Role of Strategic Leadership in Mediating the Improvement of the Organizational Performance of the Indonesian Navy Military Sea Lift Command Warship

Yudah Trismoyo, Willy Arafah , Sarfilianty Anggiani — Thu, 27 Mar 2025 00:00:00 +0000

This research aims to analyze the influence of esprit de corps, organizational climate, and professionalism on organizational performance in the Indonesian Navy Military Sea Lift Command Warship, with both direct and indirect effects mediated by strategic leadership. This research employs a quantitative approach with hypothesis testing to examine the relationships between independent, dependent variables and the effect of mediating variables. Data collection is cross-sectional through primary data sources in the form of questionnaires distributed online to 147 respondents from the population of officers in the Indonesian Navy Military Sea Lift Command Warship. The sampling technique uses the total sampling, while data analysis uses Partial Least Square–Structural Equation Model Version 3.0. A total of ten hypotheses were tested in this study, with results showing significant direct effects of esprit de corps, organizational climate, professionalism, and strategic leadership on organizational performance. On the other hand, indirect effects were observed through the role of strategic leadership as a significant mediating variable that links esprit de corps, organizational climate, and professionalism to organizational performance. The most significant direct effect was found in the relationship between organizational climate and strategic leadership, while the strongest indirect effect occurred with the organizational climate’s influence on organizational performance through the mediation of strategic leadership. Future research could expand the variables or explore other factors influencing organizational performance, with a larger sample size and a qualitative or mixed-method approach.

The Effect of Environmental Concern on Green Purchase Intention Mediated by Attitude Towards Green Product, and Subjective Norm in Sensatia Botanicals Gen Z Cosmetic Users in Indonesia

Ricarhdus Rikky Riyanto, Christian Haposan Pangaribuan — Fri, 06 Jun 2025 00:00:00 +0000

Rising environmental awareness has spurred demand for green products, yet a gap persists between concern and purchase behavior, especially among Gen Z consumers in emerging markets like Indonesia. This study investigates how environmental concern influences green purchase intention, mediated by attitude and subjective norms, using Sensatia Botanicals cosmetics as a case study. A quantitative survey of 170 Indonesian Gen Z non-buyers was analyzed via SEM-PLS to test hypotheses derived from green consumer behavior theory. Environmental concern significantly shapes attitudes toward green products (p = 0.000) but not purchase intention directly (p = 0.644). Attitude fully mediates this relationship (p = 0.000), while subjective norms show no significant mediation (p = 0.409), underscoring the dominance of personal over social factors. Marketers should prioritize attitude formation through education and product benefits over social campaigns. Future research could explore pricing strategies (e.g., dynamic pricing) and behavioral nudges to bridge the intention-action gap.