UTAMI, N. W.; ASTUTI, W. .; SUPRIADI, B. . The Influence of E-Servqual and Brand Image on Loyalty Mediated by BPJS Customer Trust in Malang Raya. Journal of Management Economic and Financial, [S. l.], v. 3, n. 3, p. 142–150, 2025. DOI: 10.59261/jmef.v3i3.137. Disponível em: https://jmef.polteksci.ac.id/index.php/jmef/article/view/137. Acesso em: 17 apr. 2026.