CHANDRA, F.; WIDIYANTI, M.; WAHAB, Z. .; MAULANA, A. . The Effect of E-Service Quality and Ease of Use on Customer Satisfaction of Digital Customer Service Machine Users at PT Bank Central Asia, Tbk KCP A. Rivai. Journal of Management Economic and Financial, [S. l.], v. 3, n. 4, p. 283–290, 2025. DOI: 10.59261/jmef.v3i4.139. Disponível em: http://jmef.polteksci.ac.id/index.php/jmef/article/view/139. Acesso em: 19 apr. 2026.